Welcome to EROAD Support

EROAD Christmas Hours Update

During the summer holiday break from the 24th December until the 4th January EROAD will provide slightly reduced hours for customer support:

1. Technical Support with be available from 9am to 6pm Monday to Friday, closed public holidays
2. Customer Success from 8am to 5pm Monday to Friday, closed public holidays

From the 5th January customer support will return to the normal hours of 7am to 7pm Monday to Friday. 

For technical questions or issues, you can open a helpdesk ticket by clicking here. 

If you are unable to submit a helpdesk ticket through the link above, please email us at support@eroad.co.nz or call us on 0800 437 623. 

We aim to respond to your helpdesk ticket/email within five business hours. 

Our comprehensive customer care includes a user-friendly help website with searchable topics, FAQs and online training videos, and webinars.