Letter to Shareholders
Dear Shareholder
We arrived at Q3 with a newly strengthened balance sheet and the continued focus on delivering our stated goals of fiscal responsibility, and growth in North America. It is only through the trust and support of our Shareholders, that this was possible.
The needs of EROAD customers continually evolve, opening more revenue streams within our current base, which we are capturing through new product innovation. This path has delivered a sophisticated suite of global products designed around market needs.
As we continue this journey, we want to ensure we’re bringing you with us. Past feedback suggests we need to improve frequency, content, and style of our communications. Starting with this shareholder newsletter, we commit to providing simplified and relevant updates on progress against stated goals, product innovations, customer insights, wins and company news.
Winning Awards, and Customers.
EROAD has been awarded the 2023 CompassIntel IoT Innovator Award in Trucking Fleet Management for CoreTemp. We have also announced today our success in securing the business of large, respected brands Boral and Woolworths. Boral has resigned and expanded with EROAD and Woolworths have selected us as preferred supplier after a competitive tender process. The partnerships span 4,345 units in 5-year deals. We are privileged and excited to help these iconic Australian companies deliver for their customers. These partnerships are particularly important for EROAD, as both Boral and Woolworths were originally Coretex customers, evidence that the Coretex integration into EROAD is progressing well and delivering value for customers.
Bringing our sustainability credentials front and centre
Today, most of EROAD’s products are designed to help customers do more work with fewer vehicles, consuming less energy, while keeping staff and the public safe. Put simply, we have been helping customers on their sustainability journey for over 10 years.
The payback for customers was always there; fuel savings, less capital tied up in vehicles, a safer work force, and less product wastage during transportation all have bottom line and reputational benefits. What’s changed globally is not just the financial upside of doing these things, but the increased demand from governments and investors on our customer base.
Fuelling our Growth
Our $50m capital raise has provided certainty to our stakeholders that we are resourced for the growth ahead. A strong balance sheet is required by enterprise customers where large fleet sizes and longer contract terms demand financial stability throughout the contract period. It also gives confidence to our institutional investors that we can withstand head winds.
Embedded Leadership
Relentless execution needs the right team, and we continue to build this at both board and leadership level to ensure we have the right mix of skills, energy and experience.
On 10 July after Chairing the Finance Risk and Audit Committee Susan stepped into the role of Board Chair. The board also welcomed David Green replacing long standing director Tony Gibson. A search is underway for another director to round out the board skills.
While in North America Karl Weber was recently appointed as EVP Sales to scale up and lead our enterprise sales teams in the region.
Thank you for your continued support and faith in EROAD. We understand that not all shareholders will be happy with every decision the board has made this year, but our focus remains on the longer-term potential of EROAD.
Please read on for insights into some customer wins, product innovations around data and AI, and a fantastic new carbon emissions measurement tool to help customers meet their Net Zero targets.
Susan Paterson, Chair & Mark Heine, CEO

2023 Key Figures
SaaS Quality
$153.7
AMRR
Strategy
Grow customer base in-line with market growth
FY26 Target
11% – 13% CAGR
SaaS Quality
5%
Churn
Strategy
Maintain historical churn rate
FY26 Target
5% – 7%
SaaS Quality
1.3
Avg Lease Duration Remaining (Years)
Strategy
Rebalance towards longer-dated enterprise contracts
FY26 Target
1.5 – 2.0
Investment
23%
R&D as % of Revenue
Strategy
Focus on projects with near-term ROI
FY26 Target
13% – 15%
Return
-18%
Free Cash Flow Margin
Strategy
Improve cash efficiency and drive NA growth
FY26 Target
9% +

New Sustainability Products
Through our collaboration with EECA (Energy Efficiency and Conservation Authority) we have delivered two new sustainability solutions to market aimed at the reduction of emissions across the transport sector:
EROAD Emissions Calculator
Powered by EROAD’s AI technology and data from 200,000+ connected vehicles and assets, the Emissions Calculator is free to anyone and provides a high level overview of their fleet’s emissions profile and suggestions for emissions reduction, and potential savings.
MyEROAD Sustainability Module
A Sustainability Module available in our cloud platform, MyEROAD. The module is free for the next 12 months and all New Zealand customers can benefit from an array of data, insights, predictions, and recommendations based on their fleet. Read More Here
Wins and Renewals
EROAD has signed a 5-year partnership with Programmed, a significant enterprise customer in Australia. The deal will see MyEROAD platform deployed to a fleet of 2,000 vehicles and 1,000 assets.
We have renewed and expanded our partnership with Kinetic NZ, with a significant fleet of close to 3,000 vehicles and assets, including Go Bus. Originally a Coretex customer, we view this as a vote of confidence that the combined capability migrating into MyEROAD is delivering for customers. Read the full story of both wins here

100,000 connection milestone reached in North America
In early September, EROAD officially registered its 100,000th connection in North America. Success in this region is vital to EROAD’s future, and a key focus in our business strategy. This achievement is a great indicator of our plan to capitalise on the immense potential in the region.

Mark Heine in Supply Chain World
EROAD CEO Mark Heine spoke to Supply Chain World about how harnessing the power of data – along with AI, advanced algorithms, and machine learning – can help transportation businesses transform their operations through better decision making and reduced goods waste. Read More here
Delivering Fresher, with CoreTemp
With over 35,000 refrigerated deliveries a week to the likes of Starbucks and Chick-fil-A, QCD (Quality Custom Distribution) knows the importance of refrigerated food transport. Here they sit down with EROAD’s Steve Perrin to discuss how EROAD and AI continue to help them better deliver Chilled and Frozen Food and further reduce transport related food wastage.
