Global Security Solutions has a smart management team, who demand the greatest value from the various systems they employ. The company had replaced its fleet of 34 vehicles with hybrid and low emission diesel vehicles and wanted to further improve cost efficiencies by tracking vehicle performance and fuel use. Global Security’s 24/7 business hours and the nature of its drivers’ work — driving to one customer address after another, sometimes 50 to 60 times in a night — meant its vehicles were racking up the kilometres and the company needed to be able to track vehicle use and maintenance.
Real-time location information about its vehicles and staff is also vital, so it can respond quickly to call-outs. Some of its customers have alarms on equipment such as freezers, and when they’re activated, Global Security needs to know the location of its nearest patrol so it can respond quickly and provide credible client reporting.
Global Security replaced its vehicles through high quality providers and installed the EROAD system throughout its fleet, gaining easy access to accurate, reliable, user-friendly information about vehicle use. Service scheduling is automated — essential for a high-mileage fleet.
EROAD’s fleet tracking now provides Global Security with real-time and historical vehicle information, allowing it to manage its fleet and schedules, and monitor driver hours.
Leaderboard offers an inside view of its fleet, ranking drivers based on metrics such as speeding events, harsh braking, acceleration and tracking improvement over time. EROAD’s Driver ID matches vehicles with drivers and allows monitoring of individual driving behaviour.
“It’s enabled us to have information that we previously found to be very difficult to gather manually. This has enabled us to utilise our fleet far more efficiently and economically both from a wear and tear point of view and for having the most appropriate vehicle for the function.”
CFO, Global Security Solutions, Auckland
Tracking its fleet using real-time vehicle data has improved Global Security’s response time to callouts, because it can identify at a glance its closest patrol vehicle when an alarm is triggered, and as a result, better help protect its customers’ assets and stock.
Enhanced visibility has also enabled the company to improve safety outcomes.
“It’s enabled us to ensure from a health and safety perspective that our drivers are not putting themselves at risk. A large screen in our operations area shows us where they are at any time, so if one of our patrol men finds himself in a situation, we can quickly provide backup,” Matthew Hayden, Global Security Solutions Chief Financial Officer, said.
EROAD’s fleet tracking has also provided the visibility needed for better fatigue management. Being able to track the activity of patrols working through the night helps minimise the risk of shiftwork-related fatigue.
On the service side, the company can rotate vehicles to ensure that none of them are travelling too great a distance. Consequently, repairs have reduced, with standard servicing taking care of vehicle maintenance.
“It’s enabled us to have information that we previously found to be very difficult to gather manually. This has enabled us to utilise our fleet far more efficiently and economically both from a wear and tear point of view and for having the most appropriate vehicle for the function,” Matthew said.
Vehicle use has also improved through the use of Leaderboard, with hard braking, and rapid acceleration eliminated.
“We are looking at using it for a driver incentive programme but we found that just by letting them know where they are on Leaderboard has changed attitudes,” Matthew said. “We know more about what we need to do in terms of upskilling, and drivers are more proactive about improving their own performance.”