Welcome to EROAD Support

Our help desk staff are available from 7am to 7pm Monday – Friday, with after-hours automated fault logging.

For any technical questions or issues, you can open a help ticket by clicking here. We aim to respond to your support request within five business hours.

If you are unable to submit a ticket through the link, you may send an email to or call us on 0800 437 623 – option 2.

Our comprehensive customer care includes a user-friendly help website with searchable topics, FAQs and online training videos, and webinars.

Open a help ticket

EROAD Help Site

Phone 0800 437 623  option 2

Training Videos

Our video tutorials show you how to get the most out of the EROAD system. Click here to view all our training videos.

NZ Share Video Thumbnail

NZ DriverApp Video Thumbnail